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Introduction
Online submission

№1, 2026

THE ROLE OF ARTIFICIAL INTELLIGENCE TECHNOLOGIES IN E-GOVERNANCE: AN ANALYSIS AND POLICY RECOMMENDATIONS

Gunay Iskandarli

gunayniftali@gmail.com

The article examines the application possibilities of artificial intelligence in e-government and its impact on the quality of public services. Initially, existing scientific research and international experience were analyzed, and the role of artificial intelligence technologies in optimizing service processes, strengthening data-driven decision-making, increasing citizen satisfaction, and ensuring transparency in governance was identified. During the study, key artificial intelligence methods such as machine learning, natural language processing, computer vision, deep learning, expert systems, and fuzzy logic were reviewed, and their applications in various fields were presented with examples. Additionally, the national artificial intelligence strategies of Azerbaijan and other countries were comparatively evaluated. The results show that the integration of artificial intelligence technologies into public administration increases service efficiency, enhances citizen satisfaction, and strengthens transparent governance. At the same time, existing ethical, legal, and technological challenges define the main directions for future research (pp.50-59).

Keywords: E-Government, Artificial Intelligence, Machine Learning, Natural Language Processing, Digital Transformation
DOI:

https://doi.org/10.25045/jpit.v17.i1.06

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